IMPACT


Objective: 3 days sessions to provide applied communication technique required to improve managerial performance

Topics:

  • Effective Communication:
  • Six behavior that stop communication: Barrier of effective communication
  • Responsive listening and Restatement: Open, Close & Checking questions
  • Behavior Management:
  • Behavior problem, Pinpointing Behavior.
  • External & Internal motivation:ABC theory
  • Improving staff performance:
  • Dealing with high performer, understanding marginal performance, using consequences statement and contribution statement.

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