Objective: 3 days sessions to provide applied communication technique required to improve managerial performance
- Effective Communication:
- Six behavior that stop communication: Barrier of effective communication
- Responsive listening and Restatement: Open, Close & Checking questions
- Behavior Management:
- Behavior problem, Pinpointing Behavior.
- External & Internal motivation:ABC theory
- Improving staff performance:
- Dealing with high performer, understanding marginal performance, using consequences statement and contribution statement.